HBL has launched WhatsApp banking for its customers, which will enable them to avail selected banking services through the platform. The service is run by E-Ocean, a leading provider of cloud communications.
The HBL WhatsApp banking solution allows users to communicate with each other without interruption, and answers questions securely in real time. Users can easily send a message via WhatsApp to HBL UAN number (021-111-111-425) and inquire about balance, product information, bright digital account (RDA) services in their account. , Find the nearest ATMs and branches and get answers to the FAQ. In addition, RDA users can communicate with live agents through this messaging application.
With the deployment of the WhatsApp banking service, HBL has further strengthened its customer-centric digital banking, and aims to promote a deeper understanding of the need to better serve customers by offering intuitive banking solutions. Is.
Commenting on the deployment of Chief Innovation and Financial Inclusion Officer - HBL, Abrar Ahmed Mir said,
We are pleased to partner with Ocean to deploy the WhatsApp banking service. This offer is an important step in providing HBL customers, especially those who have frequent customer service through this chat messaging platform, WhatsApp users. It is the Bank's focus on keeping our customers at the forefront of our digital transformation journey and continuing to empower them with hassle-free, easy lifestyle options.
Altaf Siddiqui, Director, Pre-Sales and Product at E-Ocean, said:
As the first official of WhatsApp Business Solutions in Pakistan, we are truly grateful to partner with HBL and we are confident that we will continue to provide WhatsApp banking to our customers for a secure and seamless banking experience. Trust For the first time in the Atlantic, we have witnessed the support and collaboration provided to us by the HBL team to deliver a sophisticated housing solution in record time.